Jackery 1000 Explorer Portable Power Station

We get it. You've got a lot of choice when it comes to online retailers. Here's why we think you should shop with us at The RV Outpost:

• Fast & Free Shipping Nation-Wide. No extra charges. Ever.
• Personal Customer Support. We pride ourselves on giving you the best service, anywhere. Call us, and get to talk to a real person.
• 30 Day Free & Easy No-Risk Returns. Not happy with your product? We'll take it back no questions asked.
• Price Beat Guarantee. If you find a better price online, we'll beat it.
  
  

Shipping is FREE on all orders to customers within the US.

We don't want to mess around with fine print and extra charges, we
like things to be simple and easy. 

Want to know about our Returns Policy? Read more here.

Order Confirmation:

As soon as you place your order you will receive an order confirmation
e-mail.  This means that we have received your order in our system and
pre-authorised your credit card for the purchase.

As soon as we receive your order we automatically check to confirm that
your order is in stock and available for immediate shipment.  If your item
is on back-order or unavailable we will void the pre-authorisation and
reach out to you via e-mail to see if alternate arrangements can be
made.

If your item(s) are available for immediate shipment (within 5 business
days) we will process the charges and get to work preparing your
order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card it
will ship within three business days from the date of your order.

We will send you shipping confirmation within 24 hours of your order
leaving the warehouse to the e-mail address you provided when
checking out.

If you do not receive shipping confirmation from us within four business
days of your order feel free to follow up with us at support@thervoutpost.com.

International Orders:

Please be aware that our products are made specifically for the US market.
This means that they require a 110V electrical system to function correctly. 

Our products have generally not been certified for use with other
countries electrical safety standards but all of our products are certified
to US standards.

We will happily ship our fantastic products to international customers.
Due to the extremely wide variety of product dimensions we will provide
an up to date shipping price quote for you on request.

If you are happy with our shipping quote we will prepare an order and
payment though our ultra secure online payment gateway.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you
notice any damage you should make note of it when signing for delivery
or do not agree to accept the delivery.

If you do accept delivery you are required to immediately take photos
using your smart phone or camera of the damaged packaging or
products inside the packaging.

If your item(s) do arrived damaged please send photos to
support@thervoutpost.com,
then visit our Returns page and lodge your return claim online.

While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realize the product you ordered wasn't exactly what you were hoping for.

That's why we offer a 30 Day Free Return Policy.

We want to make it easy for you to return a product, and make it risk-free.

If you decide you want to return an item for any reason within 30 days after receipt of your order, please email us at support@thervoutpost.com with your order number and we will provide detailed instructions on how to process the return.

Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.

*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our distribution center in "Like New" condition and must contain all original packaging and accessories.

"Like New" means that the items you ordered must not show any visual signs of wear.

If items are returned with visual signs of wear, or have any issues due to use, they will not be accepted and no refund will be given.

If you decide you want to return your order, please email us at: support@thervoutpost.com with your order number and we will assist you. We want to make this as simple of a process as possible for you.

Damages

If the product is damaged, you must make note of it immediately when signing for delivery and send photos to support@thervoutpost.com the day of delivery.

The RV Outpost will pay for shipping defective, damaged, or incorrect merchandise at our cost.

Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed. 

We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.

Cancellations

If you would like to cancel an order, please email or call our customer service team immediately at 1-800-417-6189 to avoid return shipping fees.

Cancellations received before shipment will receive a full refund.

Orders canceled after items have shipped will follow our 30 Day Return policy and will be subject to return shipping costs.

Other Return Policy Notes:

If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information.

Products that are specified as certified pre-owned or used are ineligible for a return.

The RV Outpost only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one time use" or "temporary use" are not eligible for return under any circumstances. This includes, but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.